Freshdesk Omnichannel

Every channel you need to contact clients, advanced analytics and more for your business - all in one.
Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped hundreds of companies dramatically increase customer satisfaction with best-in-class customer service.
Please contact us for more information about our Freshdesk offering in your country.
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The dream support system

Freshdesk Omnichannel helps you connect with clients wherever they like - at no difficulties for you

Freshdesk Support Desk

A helpdesk with great automation capabilities and custom analytics for a better workflow


One system for all popular messenger apps (WhatsApp, Telegram, Facebook messenger), customizable chat bots and our signature proactive approach

Freshdesk Contact Center

A modern call center with voice bots, advanced call analytics, convenient international connection and other features to transform the well-known channel for you.

And there's more...

Personalized approach, service integration and all other needs met by Swedbyt experts

Freshdesk Omnichannel?

Freshdesk Omnichannel helps your business quickly track and solve any challenges, boost efficiency, cut costs and - the most important - delight your clients.
Perfect client service

Customers can contact you via a number of channels and get equally fast responses everywhere. Growing loyalty and satisfaction are their most expected reactions.

Support made easy

All tickets get into one system, where agents can divide the workload, reassign tickets and check full ticket history. Less time spent, more organized processes - a perfect addition to your business.

Cutting costs - in a smart way, of course

Automation capabilities make it easier to reduce operation expenses and get the most of your resources. This leads to income and business growth.