The application checks for new posts on Instagram and creates Freshdesk tickets if there are any. You will then be able to review and respond to any comments on the posts right from these entries. You'll also get the usernames and date & time stamps of the comments.
The application allows you to simplify working with comments by searching and filtering them by timestamp or content.
Never leave Freshdesk to answer comments to your Instagram posts, saving you time and letting you focus! Your answer will be posted on Instagram and stored as a comment in the ticket so your colleagues can stay aware of it.
If comments deserve special attention, or if the agents require internal help to reply, you can create new tickets from them and assign them to different agents or groups — just like with any other tickets in Freshdesk. For instance, you can create a new ticket to assign a comment with a pricing or availability question to your sales group.