Instagram Integration for Freshdesk
Support your Instagram customers straight from Freshdesk. Stay on top of communication with your customers on Instagram without leaving Freshdesk. With our app your agents get powerful tools to search, filter, automate and create support tickets from comments, so you never miss a single customer interaction.
Install the app from Freshdesk Marketplace
Connect several Instagram Business accounts with Freshdesk to handle all comments and replies in one place.
The app collects recent Instagram posts and tracks new activity, such as comments and replies. You can then filter them by time/date or content, and comment or reply right from the app. If needed, agents can also create separate tickets from particular comments, assign them to other agents, and let your team collaborate to deliver replies.
The app automatically checks for updates and highlights thumbnails of Instagram posts when new comments or replies are found on them, so you can be sure not to miss anything your customers and followers are writing.
