Freshdesk Contact Center

Looking for a a modern business phone system that requires no hardware, downloads or maintenance cost? Upgrade to Freshdesk Contact Center.

Swedbyte became a Freshworks preferred certified partner in 2014, and we have been helping companies plug-n-play their cloud PBX systems ever since.

Please contact us for more information about our Freshdesk Contact Center offering in your country.

Empower your teams to achieve more

With Freshdesk Contact Center your employees are always on top of things

and can effectively respond to any and all opportunities.

Easy number management

Add existing numbers, explore the Bring Your Own carrier option, or purchase a number inside Freshdesk Contact Center.

Custom Reporting

Use a pre-built report or create your own. Schedule reports to regularly receive them your inbox.

Advanced Inbound Routing Engine

In Freshdesk Contact Center every inbound call scenario is handled - whether the call is received during working hours or not.

Supervisor controls

Monitor every conversation, follow the most important ones, and keep track of service levels and call queues.

Dozens of companies have implemented Freshdesk Contact Center with the help of Swedbyte

Our certified consultants are experienced experts in implementing the entire Freshworks suite and carrying out various onboarding projects. With their guidance, you'll comfortably slide right into making the most out of Freshdesk Contact Center.

Implementation

We tailor Freshdesk Contact Center to fit your business needs and provide truly omnichannel support.

Training

With support from our certified specialists, your agents will rapidly spring into adopting and utilizing their new tools.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our dev team can help integrate Freshdesk Contact Center with your other software - in-house or cloud-based - and create custom apps tailored to your needs.