Freshservice

Modernize IT and other business functions with an easy-to-use, simple-to-configure cloud based IT service desk.

Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped IT departments across the globe to implement Freshservice and declutter their servicedesks.

Please contact us for more information about our Freshservice offering in your country.

Want to excel in IT support?

Freshservice has everything you'll need to increase agent productivity, automate internal processes, get the most out of CMDB, stay on top of your KPIs, and improve the employee experience.

Powerful but simple

Get up and running with incident, asset, and release management as well as service catalogs and more.

Multi-channel support

With Freshservice you can provide support for issues raised via email, self-service portal, phone, chat, or in person.

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Info at your fingertips

Maintain records of contracts, hardware, software, and other assets, including every detail from acquisition to expiry.

Gamify your service desk

Freshservice allows you to turn your service desk into a highly engaging and fun experience for your agents.

With Swedbyte's help, a plethora of companies have started succeeding in effectively utilizing Freshservice

With us you'll be able to implement Freshservice for IT or non-IT needs; we'll get you up and running quickly, steadily, and smoothly.

Implementation

Go live with Freshservice in just a few days. We analyze your processes, adjust them according to best practices, and setup the tools needed to get the job done.

Training

We provide user and admin training to ensure a seamless transition to your new service desk.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our dev team can integrate Freshservice with your inhouse solutions or other cloud products you may be using.