Freshservice

Modernize IT and other business functions with an easy-to-use, simple-to-configure cloud based IT service desk.

Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped IT departments across the globe to implement Freshservice and declutter their servicedesks.

Authorized Partner

Please contact us for more information about our Freshservice offering in your country.

Want to excel in IT support?

Freshservice has everything you'll need to increase agent productivity, automate internal processes, get the most out of CMDB, stay on top of your KPIs, and improve the employee experience.

Powerful but simple

Get up and running with incident, asset, and release management as well as service catalogs and more.

Multi-channel support

With Freshservice you can provide support for issues raised via email, self-service portal, phone, chat, or in person.

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Info at your fingertips

Maintain records of contracts, hardware, software, and other assets, including every detail from acquisition to expiry.

Gamify your service desk

Freshservice allows you to turn your service desk into a highly engaging and fun experience for your agents.

Freshservice in different industries

ITSM is a must for businesses from many areas.

IT

Only 21% of IT specialists pay attention to the needs of their colleagues – don’t be like that. Get your work processes in order, manage resources and support employees like never before.

Case study: Vice Media aligns and automates their global IT support operations with Freshservice

HR

ITSM allows HR teams automate mundane tasks, control access to employee data, improve onboarding processes and build a useful company portal.

Blog article: What HR managers can learn from the geeks at IT

Marketing

Build your work together with remote teams and never miss deadlines with Freshservice.

Office management

Supply and maintenance management processes made easy with Freshservice.

Case study: M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice

Finance

Leave behind countless papers and email threads for a transparent modern solution. With Freshservice, your financial department will set all tasks in order, automate and easily become much more productive.

Video: Enterprise Service Management(ESM) in Freshservice

Choose the best price plan for you

Prices shown for agent per month, VAT not included
Starter
$19
/ month ($29 / month with monthly plan)
Incident management
Knowledge base
Self-service
Automations
Marketplace
Unlimited ticket creation
Analytics starter
Custom agent roles
Custom SSL certificate
Multilingual portal
Orchestration
Start free trial
Growth
$49
/ month ($59 / month with monthly plan)
All Starter features
Service catalog
Asset management (100 free assets)
Multilingual system
Domain whitelisting
Multiple SLA policies and work hours
Multiple emails
Business rules
Portal customization
Onboarding module
Start free trial
Pro
$95
/ month ($115 / month with monthly plan)
All Starter and Growth features
Change, incident and release management
License management
Contract management
Project management
Analytics pro
Change requests
Custom agent roles - pro version
Collaboration with @mentions
Team dashboards
Start free trial
Enterprise
$115
/ month ($145 / month with monthly plan)
All Starter, Growth and Pro features
Sandbox
Personal support manager
Audit log
Start free trial

Still not sure?

Learn more in Freshservice price plan comparison

With Swedbyte's help, a plethora of companies have started succeeding in effectively utilizing Freshservice

With us you'll be able to implement Freshservice for IT or non-IT needs; we'll get you up and running quickly, steadily, and smoothly.
Contact us

Implementation

Go live with Freshservice in just a few days. We analyze your processes, adjust them according to best practices, and setup the tools needed to get the job done.

Training

We provide user and admin training to ensure a seamless transition to your new service desk.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our dev team can integrate Freshservice with your inhouse solutions or other cloud products you may be using.