Freshservice
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity. Modernize your IT and other business functions with an enterprise-grade, easy-to-use, AI-powered and simple-to-configure cloud based Service desk that encompasses ITSM, ITAM and ITOM in one package.
Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped IT departments across the globe to implement Freshservice and declutter their service desks.
Find out more about Freshservice and how it can help you!
Want to excel in IT support?
Freshservice has everything you need to increase agent productivity, automate internal processes, get the most out of CMDB, stay on top of your KPIs, and improve employee experience.
Freshservice for different purposes
Freshservice is built to provide operational excellence, superior employee support, consumer-grade employee experiences, and business continuity.
- Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience.
- Provide an exceptional level of self-service by creating a powerful knowledge base and leveraging built-in AI.
- Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding.
- Problem, Change and Release management – keep track of all issues and integrate Change Control and Release planning with your service desk and CMDB to minimize risk and provide your teams with a well-governed change control process that allows for standardization and automation.
- Workspaces: Allow multiple teams to co-exist on a single service management platform. Gain control over work and visibility for each department individually without compromising on security and autonomy.
- Employee onboarding and offboarding – Streamline onboarding\offboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation, and approval processes within a single 4-step module.
- Knowledge base – Create a single repository for all policy and process-related documents to bring consistency across teams, deflect queries and empower employees with updated information on the leave policy or reimbursement process.
- Alert Management – Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Let Freddy AI algorithm dig through the noise and highlight critical operational issues. Automatically create and route rich incidents to relevant agent groups.
- On – Call Management – Get a one-up on critical incidents with a 24*7 agent availability plan. Notify multiple agents and teams via MS Teams, WhatsApp, Slack, phone, SMS, push notifications on the Freshservice mobile app, & more. Automatically escalate an issue until it gets acknowledged.
- Cloud Management – Integrate with leading cloud providers like AWS, Azure, and VMware to automatically discover cloud resources and their relationships that power your digital infrastructure. Automate manual and repetitive tasks using Cloud catalog and Orchestration Centre.
- Asset Normalization – Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
- Automated Discovery – Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility.
- Asset Lifecycle Management – Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
- Integrated CMDB – Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button.
- SaaS Management – Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance.
- Contract Management – Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries.
- Plan, execute, and deliver projects on time with an easy to use, integrated project management tool with customisable templates, powerful in-depth analytics and unified task management.
Level up your Freshworks
Our expert library of video walk-throughs for various Freshservice scenarios is here help you make the most of your subscription.
Watch here
Choose the best price plan for you
Prices shown for agent per month, billed annually, VAT not included
Starter
€15
Growth
€40
Pro
€84
Enterprise
€Custom
Freshservice add-ons
A few of the most popular add-ons, prices shown per month, billed annually.
Freddy AI Copilot
€29
Asset pack
€110
SaaS Management
€0.85
Business Agents
$49
Still not sure? Reach out to us for a detailed plan comparison!
With Swedbyte's help, a plethora of companies have started succeeding in effectively utilizing Freshservice
With us you'll be able to implement Freshservice for IT or non-IT needs; we'll get you up and running quickly, steadily, and smoothly.
Contact us