Freshservice

Modernize IT and other business functions with an easy-to-use, simple-to-configure cloud based IT service desk.

Swedbyte is Freshworks preferred certified partner since 2014, and we have helped IT departments across the globe to implement Freshservice and declutterize their servicedesk operations.

Authorized Partner

Please contact us for more information about our Freshservice offering in your country.

Everything you need to excel in IT support

Freshservice has it all to increase agent productivity, automate internal processes,
get the most out of CMDB, stay on top of your KPIs, and improve employee experience.

Powerful but simple

Get up and running with incident, asset, release management, service catalog and more in few days.

Multi-channel support

With Freshservice you can provide support for issues raised via email, self-service portal, phone, chat, or in person.

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Info at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry.

Gamify your service desk

Freshservice allows you to turn your service desk into a highly engaging and fun experience for your agents.

A vast number of companies have started using Freshservice with Swedbyte's help

We can help you implement Freshservice for IT or non-IT needs and get you up and running quickly, steadily, and smoothly.
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Implementation

Go live with Freshservice in just a few days. We help you analyze your processes, adjust them to the best practices and setup the tools.

Training

We provide user and admin training to ensure your smooth transition to your new service desk.

Local billing

Instead of card payments, we will be happy to arrange an invoice payment (bank transfer) in your local currency at no extra costs.

Integrations

Our dev team can help you integrate Freshservice with your inhouse solutions or other cloud products that you use.