Freshchat

Freshchat is a modern messaging service for teams who want to ace customer conversations—marketing, sales, or support.

Swedbyte has been a Freshworks preferred certified partner since 2014, and with us you'll start turning visitors into leads and customers into engaged users.

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Please contact us for more information about our Freshchat offering in your country.

Messaging solution for every stage of the customer journey

Turn your website into a powerful conversion machine.

Triggered Messages

Drive visitors to sign up for your product, check out items added to their carts, subscribe to your newsletter, and more.

Email Campaigns

With Freshchat you can schedule email campaigns to drive signups or purchase with prospects - based on actions they've taken on your website, product, or app.

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Visitor Intel

Know who your visitors are by tracing their navigation path and understanding their behavior on your site, allowing you to make conversations that resonate.

Bots

Freshchat provides bots that kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.

Freshchat in different industries

Whatever your business is, Freshchat can help you build a strong connection with your clients. Check out some Freschat's real-life examples:

E-commerce

Solve even the toughest issues in live chat mode.

Food retail

Be ready to contact clients whenever – and wherever – they like. Provide answers to their questions fast and easy.

Blog post: Winning Customer Love with WhatsApp

Travel

Become accessible to clients and share news about bookings, promotions and sales without delay.

Case study: MakeMyTrip increases agent efficiency by 3x using Freshchat

Software and IT

Help your customers, provide an extensive FAQ section and check on your technical support.

Case study: FinAccel achieves 98% CSAT with Freshchat

Choose the best price plan for you

Prices shown for agent per month, VAT not included
Growth
$15
/ month ($18 / month with monthly plan)
Automatic chat assignment
Chat prioritization
Customizable canned responses
Private comments
Client activity tracking and ticket history
Client segmentation
Working hours
Offline view customization
FAQ
Standard dashboard
Facebook Messenger integration
Apps from Freshworks Marketplace
100.000 unique visitors per agent per month
Start free trial
Pro
$39
/ month ($47 / month with monthly plan)
All Growth features
Automatically closed chats
Productivity reports
CSAT surveys
Customer satisfaction reports
WhatsApp Business
200.000 unique visitors per agent per month
Start free trial
Enterprise
$69
/ month ($83 / month with monthly plan)
All Growth and Pro features
IntelliAssign - smart chat assignment
Group shifts
Co-browsing
Chat translation
Advanced dashboard
Advanced automation
Agent shift report
Multilingual system
Apple Business Chat
Agent roles
300.000 unique visitors per agent per month
Start free trial

Freshchat addons

Additional features for you live chat.

Acquisition & Engagement
$19
/ month (starting from Growth)
Trigger messaging (unlimited)
Email campaigns
Meetings
Target messaging (unlimited)
Try it
Telegram
$35
/ per month per bot, or $60 for multibots (up to 10)
Outbound messaging (unlimited)
Customizable autoresponses
Two-factor authentication
Automatic ticket assignment
Link to Telegram chat
Try it
WhatsApp Business
$49
/ per month per number. 1 number is free on yearly plans (starting from Pro)
1000 outbound messages ($0.99 for every further 1000)
Proactive messaging
Two-factor authentication
Automatic responses
Link to WhatsApp chat
Connection to WhatsApp with IVR during calls
Try it

Modern companies love Freshchat

Swedbyte helped many businesses around the world support their clients through live chat. Try it for yourself!

A vast number of companies have started using Freshchat with Swedbyte's help

We can help you implement Freshchat for your sales, marketing or support needs, and get you up and running quickly, steadily, and smoothly.
Contact us

Implementation

We carry out comprehensive implementation projects so your team will start communicating over Freshchat seamlessly and in no time.

Training

We provide user and admin training to ensure a smooth transition to your new website messaging solution.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our dev team can help you integrate Freshchat with your inhouse solutions or any other cloud products you may be using.