Freshchat
Freshchat by Freshworks is user-friendly business software designed for businesses and organizations to engage in customer conversations across various platforms, including websites, mobile applications, and social media.
Swedbyte has been a Freshworks preferred certified partner since 2014, helping companies turn visitors into leads and customers into engaged users.
Find out more about Freshchat and how it can help you
Messaging solution for every stage of the customer journey
Enhance customer problem resolution by implementing AI chatbots and chat features.
Channel Freedom
Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Manage and reply to conversations from one workspace, regardless of the channel, including social media such as Facebook, WhatsApp, Apple Business Chat, Slack, LINE, website, mobile app, and more.
AI Bots and Automation
Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels. Built-in AI helps customers, agents, admins, and leaders do more with less time and effort.
In-depth analytics
Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.
360-view across customer interactions
Context-first inbox with customer timeline and an ecosystem of apps.
Freshchat capabilities
Freshchat empowers agents to provide fast, flexible, and personalized customer service with ease. It is achieved through features like:
Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.
Freshchat allows for multiple messaging channels, including web, email, social, and SMS, from one inbox to avoid toggling screens and providing faster customer service experiences.
Get an in-depth context of your customers conveniently within the CRM, surface important information as highlights, and customize and organize your data with ease.
Freshchat analytics such as customer satisfaction surveys and curated reports help businesses make precise data-driven decisions to improve chatbot performance and experiences.
AI-Powered Conversations
Freddy AI Agent
Freddy AI Agent quickly learns from your knowledge sources (links, PDFs) to provide efficient, 24/7 human-like support across web, mobile, and social channels, freeing your team for complex issues.
Freddy AI Copilot
Guide agents in real time with suggested actions that boost productivity. Recommend quick responses, summarize conversations, and help agents compose replies to customers, all with the power of generative AI.
Freddy AI Insights
Automate tasks and boost productivity by eliminating manual work. Freddy AI can automatically classify queries, manage teams, and generate knowledge resources. Interact with Freddy to perform actions such as creating agent groups, adding agents, managing your team, and developing knowledge-base articles.
Choose the best price plan for you
Prices shown for agent per month, billed annually, VAT not included
Freshchat addons
Additional features for you live chat.