IT Service Management

Modern organizations demand agile IT teams who can respond to rapidly changing business demands.

To keep up with changing times and in order to become efficient at creating business value, IT must transform into an agile, customer-centric innovator with efficient processes and service delivery.

Please contact us for more information about how we can help rethink your IT service desk.

Did you know?

0 %

IT service professionals treat their colleagues as their customers, but only 21% make sure that their expectations are met.

0 %

think that working in IT will get harder over the upcoming years.

Working in IT can be challenging, no matter what your role is. With business scaling and increasing complexity, such things as handling more IT requests, managing assets and changes, new security issues add up to the challenge. By implementing the new approach to ITSM, we can help you:

1. Use your IT resources efficiently
2. Save time and money
3. Prevent issues before they occur


of workers in IT feel like their efforts are undervalued or not recognized.


of IT specialists think that their service actually meets the employee’s expectations.


of time can be saved when using automation and self-service.


could be saved in terms of cost by moving to cloud ITSM solution.

We can make IT right

With the right technology and new methods, we can help you move from an outdated IT service system and build a new efficient enviroment, where your employees will get help whenever they need it - and IT specialists can deliver without any delay or issues.
  • 1

    ITSM Audit

    We provide a deep-dive discovery workshop in order to understand your current IT service processes, identify problem areas and challanges your employees face.

  • 2

    Implementation, Maintenance & Support

    Based on the best practices and modern methodologies, we will reinvent your IT service and introduce a cost-effective, versatile approach to service management.

  • 3

    Training and support

    Our certified specialists will help you with training your IT specialists and the rest of the team to ensure everyone delivers in time and gets help when they need it.

  • 4

    Custom Development

    If you are using different tools - in-house or cloud-based - for work, our team of developers can help you integrate your servicedesk solution with them and create custom apps, tailored to your needs.

Why Swedbyte

Swedbyte is Freshworks preferred certified partner since 2014. With Freshservice we have helped various companies to transform their IT service management and brought their interaction with IT team to a new level.
Contact us


Our own experience and knowledge in ITSM is backed up by the industry expertise of one of the leading software vendors in that area.

Best-in-class solution

Nowadays there are many ITSM tools, and we offer our customers the one that has proven its value on the market and offers rich functionality with minimal need for administrative control.

One-stop shop

We can provide you with the complete set of tools and services required to take your IT service desk to the next level. Different solutions are coming together with packaged implementation services, integrations, customizations and training.

Global outreach

Having local presence on several markets, and also being part of a global community of Freshworks certified partners, we can engage with your IT team on a global scale.

Is it time to transform your IT service?

The future of ITSM is already here, and that is what it has to offer:

Ease of use

No more painfull processes to get help form IT - the new approach is easy both for business end users and IT agents to adopt.

Powerful Self-Service

You can save 20% cost per ticket by implementing self-service portal - a centre of interaction and knowledge sharing.


Insightful reports

Custom reports will automate the reports generating process and help you save time and make truly data-driven decisions.

Workflow Automation

The powerful and flexible workflow builder can ensure that the work gets done - without repetitive manual work and accidentaly forgotten details.

Recommended Solution

Easy-to-use, simple-to-configure cloud based IT service desk that will modernize your IT and other business functions.

Contact us today to discuss how we can help your business to adopt the modern ITSM approach!

Contact us