Freshdesk

Streamline all your customer conversations, automate repetitive work, and collaborate with other teams.

Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped hundreds of companies dramatically increase customer satisfaction with best-in-class customer service.

Authorized Partner

Please contact us for more information about our Freshdesk offering in your country.

Everything you need to redefine your customer support

Customers who implement Freshdesk

start experiencing fantastic results from day one.

Omnichannel approach

Use email, chat, phone, websites, or social media to help your customers and collaborate with your colleagues.

Work automation

Automated processes and response templates will eliminate repetitive tasks so you and your teams can keep an eye on what matters.

Data-driven decisions

With customizable dashboards and advanced analytics your decisions will truly be data driven.

Collaboration for faster resolution

Get help on tickets from your teammates or external partners, and work on tickets simultaneously to resolve your customers' issues faster.

Freshdesk in different industries

Freshdesk is the key to high-class client support in many areas of business. Here are some examples:

E-Commerce

Your clients need to interact with your business seamlessly and comfortably, not just buy a product and leave. Build your omnichannel support with Freshdesk.

Case study: Freshdesk helps Decathlon achieve 82% customer satisfaction rating

Food retail

Prevent service outages, manage deliveries and solve customer issues in time.

Travel

Boost agent productivity, manage resources according to real-time data and provide support globally.

Video: Omnichannel support for Travix International with Freshdesk

IT & software

If your service is important, you should provide around-the-clock proactive client support. Freshdesk is here to help.

Case study: Squaretalk achieves 96% first response SLAs with Freshworks

Choose the best price plan for you

Prices shown for agent per month, VAT not included
Growth
$15
/ month ( $18 / month with monthly plan)
Email and social media ticketing
Knowledge base
Ticket volume trends
Helpdesk in-depth report
SLA management
Work hours scheduling
Apps from Freshworks Marketplace
Pro
$49
/ month ($59 / month with monthly plan)
All Growth features
CSAT surveys
Multilingual knowledge base
Custom apps
Automatic ticket assignment
Agent roles
Multiple SLA policies
Custom portal branding
Up to 5 products supported
Customizable analytics
Enterprise
$79
/ month ($95 / month with monthly plan)
All Growth and Pro features
Skill-based ticket assignment
Sandbox
Audit log
Knowledge base approval workflow
Agent shifts
IP whitelisting
Any number of products supported
Assist bot

Still not sure?

Learn more in Freshdesk price plan comparison

WhatsApp and Telegram integrations for Freshdesk

Contact clients via convenient channels with Freshdesk.
  • Instant replies
  • Smart automation
  • Seamless support
  • Ticket prioritization
  • Fast implementation
  • Comfortable interface
Contact us to learn more

Try Freshdesk Omnichannel

Freshdesk Omnichannel is a revolutionary solution combining all communication channels. You can evaluate workflow efficiency, cut costs and be in touch with clients wherever they like.
Learn more about Freshdesk Omnichannel
Fast and convenient

Freshdesk Omnichannel has Freshdesk, Freshdesk Messaging и Freshdesk Contact Center under its hood, allowing you to seamlessly solve tickets from different communication channels.

Effective (and cost-effective)

Freshdesk Omnichannel helps you cut operational costs and provide smart workload distribution, leading to a boost in your revenue.

Clients love it

Clients are free to choose a convenient communication channel and can be sure that expert help is always accessible.

Swedbyte can help you streamline your support and satisfy your most demanding customers

Our experience from numerous helpdesk implementation projects for customers of all sizes and industries, multiplied by deep expertise in the area, will take your customer service to the next level.
Contact us

Implementation

Focus on your customers - allow us to help you quickly, smoothly and cost-efficiently implement the right tools for the job.

Training

Our certified specialists will help train your support agents, ensuring adoption proceeds smoothly and productivity increases from day one.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our team of developers will help you integrate Freshdesk with other software - in-house or cloud-based - and create custom apps tailored to your needs.

User stories: the real experience of companies with Freshdesk

The best way to learn more about a product is to see it in practice. Our clients share their real-life stories of adopting and using Frehdesk to change their business for the better.
Searchanise and Freshdesk case study

How Searchanise decreased AHT by 30% with Freshdesk

May 17, 2023

Searchanise representatives share how they use Freshdesk for customer support and why they love it so much.

Read more
Movavi_FD

How Movavi boosted customer satisfaction by 20% with Freshdesk

November 25, 2022

We talked to Movavi’s deputy manager, support team lead and quality assurance manager to learn more about their work with Freshdesk.

Read more
exceed++Freshdesk

How eXceed helps orthodontists around the world with Freshdesk

October 28, 2022

Learn how eXceed manages their global support with Freshdesk

Read more
examus+FD

How Examus optimises work processes with Freshdesk

October 28, 2022

A story of Examus – an online proctoring system – and their great experience with Freshdesk

Read more