Freshdesk

Streamline all your customer conversations, automate repetitive work, and collaborate with other teams.

Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped hundreds of companies dramatically increase customer satisfaction with best-in-class customer service.

Please contact us for more information about our Freshdesk offering in your country.

Everything you need to redefine your customer support

Customers who implement Freshdesk

start experiencing fantastic results from day one.

Omnichannel approach

Use email, chat, phone, websites, or social media to help your customers and collaborate with your colleagues.

Work automation

Automated processes and response templates will eliminate repetitive tasks so you and your teams can keep an eye on what matters.

Data-driven decisions

With customizable dashboards and advanced analytics your decisions will truly be data driven.

Collaboration for faster resolution

Get help on tickets from your teammates or external partners, and work on tickets simultaneously to resolve your customers' issues faster.

Swedbyte can help you streamline your support and satisfy your most demanding customers

Our experience from numerous helpdesk implementation projects for customers of all sizes and industries, multiplied by deep expertise in the area, will take your customer service to the next level.

Implementation

Focus on your customers - allow us to help you quickly, smoothly and cost-efficiently implement the right tools for the job.

Training

Our certified specialists will help train your support agents, ensuring adoption proceeds smoothly and productivity increases from day one.

Local billing

Instead of card transfers, we're happy to arrange invoice payments (bank transfer) in your local currency at no extra cost.

Integrations

Our team of developers will help you integrate Freshdesk with other software - in-house or cloud-based - and create custom apps tailored to your needs.