Freshdesk

Streamline all your customer conversations, automate repetitive work and collaborate with other teams.

Swedbyte is Freshworks preferred certified partner since 2014, and we have helped hundreds of companies delight their customers with best-in-class customer service.

Please contact us for more information about our Freshdesk offering in your country.

Everything you need to redefine your customer support

Customers who have implemented Freshdesk
experience fantastic results already from day one

Omnichannel approach

Support your customers via email, chat, phone, websites or social media and collaborate with your colleagues.

Work automation

Automations and response templates will help you eliminate repetitive tasks and keep an eye on what matters.

Data-driven decisions

With customizable dashboards and advanced analytics your decisions will be truly data driven.

Collaboration for faster resolution

Get help on tickets from your teammates or external partners, and work on tickets simultaneously to resolve your customers' issues faster.

Swedbyte can help you streamline your support and delight your most demanding customers.

Our experience from numerous helpdesk implementation projects for customers of all sizes and industries, multiplied by deep expertise in the area, will help you take your customer service to the next level.

Implementation

Focus on your customers - we will help you with implementing the right tool for it. Quickly, smoothly and cost-efficiently.

Training

Our certified specialists will help you with training your support agents to ensure best adoption and productivity from day one.

Local billing

Instead of card payments, we will be happy to arrange an invoice payment (bank transfer) in your local currency at no extra costs.

Integrations

Our team of developers can help you integrate Freshdesk with other software - in-house or cloud-based - and create custom apps, tailored to your needs.