Freshdesk
Unify every channel, cut the noise, and give agents an easy-to-use platform to resolve requests without missing a beat. With Freshdesk, you don’t just keep up, you stay ahead.
Swedbyte has been a Freshworks preferred certified partner since 2014, and we have helped hundreds of companies dramatically increase customer satisfaction with best-in-class customer service.
Contact us to learn more about Freshdesk and how it can help you
Everything you need to redefine your customer support
Customers who implement Freshdesk start experiencing fantastic results from day one.
Threads and tasks
Enable focused discussions on tickets without cluttering customer conversations. Provide your team with the context they need through private notes, discussions and threads.
Knowledge base
Create a robust knowledge base that empowers customers to find answers instantly. Simplify complex issues with expertly crafted articles and equip your agents with easy-to-share resources to enhance support efficiency.
Multilingual conversations
Empower your support team to engage with customers in their native languages, fostering better understanding and delivering a superior support experience.
Automations
Automate repetitive and important tasks like follow-ups and escalations by using specific time and event-based triggers to perform any action of your choice.
Multiple SLA policies
Create multiple SLA policies to accommodate the expectations of different kinds of customers and different agent shifts, products, etc.
Custom real-time dashboards
Create personalized dashboards for different teams or goals. Customize each dashboard tailored to your unique business needs to track relevant KPIs, ensuring teams receive insights aligned with their objectives.
Freshdesk capabilities
Freshdesk stands out as a customer service platform that excels in providing exceptional customer experiences. This is primarily due to its wide array of powerful features, including:
Customer history, ticketing, and teams—together in a single view, enhanced with AI. With everything at their fingertips, agents can stay focused on customers, not switching tools.
Create a library of consistent, accurate responses to common questions, with placeholders for quick personalization. Freddy AI can suggest the most relevant response in a flash.
Automate manual processes and make collaboration a snap, so your agents can manage, prioritize, and resolve tickets at scale.
All in a unified workspace that helps agents focus on the right issues, and deliver personalized support, fast. With Freddy AI to lend a hand, you’ll see agent productivity soar.
Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.
Set up AI bots to automatically reply to common email questions. With AI-powered Freshdesk, customers get the information they need; you get fewer tickets.
Freshdesk makes collaboration easy—no matter how complex the issue or how many different team members or departments get involved.
AI, automations, and smart ticketing workflows keep collaboration precise and efficient.
Start generating actionable insights from day one with a curated selection of pre-built reports that help you monitor core metrics.
Get a 360-degree view of your support team’s performance, including ticket volume, resolution times, trends, timesheets, customer satisfaction, and more.
Level up your Freshworks
Our expert library of video walk-throughs and demos for various Freshdesk scenarios is here help you make the most of your subscription.
Choose the best price plan for you
Prices shown for agent per month, VAT not included
AI-enhanced helpdesk
AI takes care of the busywork. You focus on what matters.
AI features like Summarizer, Tone Enhancer, and Draft Email Generator help agents meet customer needs faster.
No more writing: Just type a few keywords. No more searching: Article Suggester finds the right article. No more surprises: Sentiment Analysis bumps up priority cases.
The all-new and innovative Freddy experience page is all set to enable AI-powered insight management for high performance for your business.
Type out your request in simple language, and Freddy will interpret and transform your prompts into easy-to-interpret data, analyze conversations, and suggest scenarios that can eventually be automated by bots.
WhatsApp and Telegram integrations for Freshdesk
Contact clients via convenient channels with Freshdesk.
- Instant replies
- Smart automation
- Seamless support
- Ticket prioritization
- Fast implementation
- Comfortable interface
Try Freshdesk Omni
Freshdesk Omni (formerly Freshworks Customer Service Suite) is an easy-to-use, AI-powered support solution that unifies customer engagement across channels on a single platform.
Freshdesk Omni brings everything businesses need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders.
Industry solution: Freshdesk Omni for Retail & E-commerce
Scale your customer support without expanding seasonal headcount.
Freshdesk Omni unifies order tracking, store operations, and messaging channels into one fast workspace powered by AI that resolves up to 70% of routine shopper inquiries automatically.
Industry solution: Freshdesk Omni for travel & hospitality
Turn peak travel seasons and unexpected disruptions into high CSAT.
Freshdesk Omni connects your PMS and booking data with AI-powered messaging on WhatsApp and web chat, empowering teams to handle 3x ticket surges effortlessly.
Swedbyte can help you streamline your support and satisfy your most demanding customers
Our experience from numerous helpdesk implementation projects for customers of all sizes and industries, multiplied by deep expertise in the area, will take your customer service to the next level.
User stories: the real experience of companies with Freshdesk
The best way to learn more about a product is to see it in practice. Our clients share their real-life stories of adopting and using Frehdesk to change their business for the better.
Searchanise representatives share how they use Freshdesk for customer support and why they love it so much.
We talked to Movavi’s deputy manager, support team lead and quality assurance manager to learn more about their work with Freshdesk.
Learn how eXceed manages their global support with Freshdesk
A story of Examus – an online proctoring system – and their great experience with Freshdesk