The application lets you create a new task in Asana directly from Freshdesk. Your agents don't need an Asana account to be able to create or link tasks.
The app pushes ticket status updates, replies and notes to linked Asana tasks via comments, and receives comments as private notes. This way your team can communicate without leaving their preferred work tool.
Besides letting you choose the team and project in Asana for a new task, you can also work with default (Assignee, Due Date) and custom fields while submitting as many important details as necessary.
You are free to disable any app's features and even customize its text to upload a translation or make everyday work more fun.