Freddy Insights gathers performance data and offers you advice on how to improve productivity and tackle possible issues.
Freddy Self Service steps up to reduce agent workload by answering to FAQs and resolving other day-to-day tasks. The best part: it works anytime in any conversation channel.
Talking to customers has never been easier. Communicate via channels that are the most convenient for them, be it Apple Business Chat, WhatsApp or Instagram.
Freddy Copilot provides full customer context to the agents, making AI-powered suggestions and turning to advanced case management system for a smooth resolution of trickier issues.