Freshdesk & Instagram Integration App
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Freshdesk & Instagram Integration

Support your customers on Instagram straight from Freshdesk

freshdesk-instagram-integration


Basing on the requests from many Freshdesk customers, Swedbyte has developed a Freshdesk App that allows support agents to stay on top of their Instagram customer communication without ever leaving Freshdesk.

Automatically create tickets from Instagram posts, collect all the comments right into the ticket, filter them by date or content, reply to the comments from the ticket in Freshdesk, and create separate tickets basing on certain comments.

Create new tickets with Instagram posts

The application checks for new posts in Instagram, and if there is — creates tickets in Freshdesk. You will then be able to review and respond to all the comments to the posts, right from inside the tickets.

In addition to the comments, you’ll get all the necessary information like usernames and times for when the comments were created.

Candles Post Comments2


Time Filters for Comments3

Search and filter comments

The application allows you to so simplify the work with comments by searching and filtering them by time created or certain content.

For example you can search for specific key words, user names and show comments created during certain time frames.


Separate tickets for important comments

If some of the comments deserves special attention, or if the agents require internal help to answer them, you can create new tickets out of them, and assign them to a different agents or groups — just like with any other tickets in Freshdesk.

For instance, you can create a new ticket to assign a comment with a pricing or availability question to your Sales group.

Create a Ticket from the comment3


Reply on a Comment3

Reply to comments straight from within Freshdesk

Never leave Freshdesk to answer comments to your Instagram posts, be it availability, delivery, pricing or some other inquiry.

Your answer will be both posted on Instagram and stored as comment in the ticket, so your colleagues can be informed and aware about it.


How to get the app

Brand new integration compatible with Freshdesk’s MINT interface is coming soon!

If you would would like start using the app right now, we’d be happy to configure it for your account individually. Please sign-up for a beta, and we’ll be in touch with you shortly.

Pricing

$35 /account*/month

* — account means your Freshdesk subscription from Blossom tariff and above.

Payment can be settled via credit card or bank transfer.